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Welcome!

Frome Valley Medical Centre is a large practice with 15,000 patients in Frampton Cotterell, South Gloucestershire.

Our aim is to improve the wellbeing of our growing community, ensuring excellent patient care is delivered by a professional, motivated and respectful team.

We hope you can take the time to browse our website where you will discover lots of information about us and the services we provide.

We are working towards improving our online presence. Here are some recent updates from June 2019, more can be found in latest news


πŸ’»    Online Patient Access   πŸ’»

Did you know that you can order prescriptions, check your results and make appointments online?

Just ask at Reception if you would like to be set up to do this, bringing photo ID (e.g. passport or driving licences) and proof of address from the last 3 months.  The process is quick and easy, allowing you to make repeat prescription requests and appointments even when the surgery is closed.

Checking your results after 7 days online is quick and easy, saving you and us time

https://www.patientaccess.com/

Please click on the link below for more information: 

Online Patient Access Information

 


πŸ“±    Personalised texts: a new service!    πŸ“±

Good news- we can now use a system called AccuRx to text patients. We hope this will really help you. We can send out personalised messages for a large number of things such as invites for appointments, information leaflets, notes about your results.

Patients often find this is the most convenient form of contact, so we will be using it as standard from now on in our communications unless you tell us otherwise!

You can opt out of this easily by contacting us, and if you have a mobile number registered at the surgery you should have already received a text giving you this option. We won’t provide sensitive information, but it may be personal, similar to what might be in a letter. We would recommend thinking about whether you have a shared mobile phone registered with us, and keep your number updated regularly.

12-16 year olds are a group of patients we need to think a bit more carefully about, and for data protection and to protect them we will need to remove their numbers and online access until they give us consent. We will update patients about this soon

 


Since early 2018 we have been running a new appointment system

We have worked towards a system that allows patients to access the right service at the right time, thank you for your support with the changes!

Why are we changing the appointment system? 

Please click on the link below to view our poster on what is changing:

What is changing?

Please click on the link below to view information on feedback:

Feedback 

Please see latest news for more information

 


 For information regarding Flu & Shingles vaccinations this year, please go to the 'Clinics & Services' tab and then onto 'Influenza/Shingles Vaccinations.


How we protect your data

Data Protection rules have been updated.  Please click on the link below for more information

Privacy Notice - How We Use Your Data


Research

Frome Valley Medical Centre is a research active organisation. Please click on the document below to view a poster regarding this.

Research Organisation Poster


CQC inspection 2018

Frome Valley Medical Centre was inspected by CQC on Tuesday 7th August 2018 , and its care has been rated as Good. For full report, click on 'See Full Report' below

 https://www.cqc.org.uk/location/1-583065605


Duty of Candour

We all share a common purpose as partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for people using care services. Promoting improvement is at the heart of what we do. We know that we deliver exceptional care on a daily basis but sometimes things go wrong and it’s how we deal with these incidents that is important.

If you require further Information concerning our Duty of Candour procedures please contact the practice.

We have spent time setting up a system that will help patients access the services they need at the right time. Thank you for your support and understanding with our new processes

 

(Site updated 12/08/2019)
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