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Welcome

We welcome you to Frome Valley Medical Centre.

We are a large practice with 14,500+ patients situated in Frampton Cotterell, South Gloucestershire. Our aim is to improve the lives and health of our growing community, by ensuring excellent patient care is delievered by a professional, highly motivated and respected health care team.

We hope you can take the time to browse our website where you will discover lots of information about us and the services we provide.

WE ARE CHANGING OUR APPOINTMENT SYSTEM IN JANUARY!

From Monday 15th January, we will be changing our appointment system.

Please click on the link below to view our poster on why we are changing:

Why are we changing the appointment system?

Please click on the link below to view our poster on what is changing:

What is changing?

Please click on the link below to view information on feedback:

Feedback

"Why does the receptionist need to ask what's wrong with me?"

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Reception staff are trained to ask certain questions in order that you receive:

  • The most appropriate medical care,
  • From the most appropriate health professional,
  • At the most appropriate time

Receptionists are asked to collect brief information from patients:

  • To help prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly

Thank you for your support.

For information regarding Flu & Shingles vaccinations this year, please go to the 'Clinics & Services' tab and then onto 'Influenza/Shingles Vaccinations.

 

Online Patient Access

Did you know that you can order prescriptions and make appointments online?

Just ask at Reception if you would like to be set up to do this, bringing photo ID (e.g. passport or driving licences) and proof of address from the last 3 months.  The process is quick and easy, allowing you to make repeat prescription requests and appointments even when the surgery is closed.

PFS Leaflet

Please click on the link below for more information:

Online Patient Access Information

 

CQC

Frome Valley Medical Centre was inspected by CQC on Wednesday 29th April 2015 , and its care has been rated as Outstanding. For full report, click on 'See Full Report' below

 

 Ruth Rankine, Deputy Chief Inspector of General Practice for South, said:

"We found that Frome Valley Medical Centre is providing an outstanding service. Its successful outreach work for people in residential homes is of particular note as is its desire to support patients in developing their own skills and confidence to manage their own health"

"The practice continues to drive improvements to services for its patients and the commitment for staff to improve is commendable"

"The team working there led by the registered manager should be extremely proud of the work they do and it is for these reasons we have rated this service Outstanding"


(Site updated 13/12/2017)
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