This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Welcome

We welcome you to Frome Valley Medical Centre.

We are a large practice with 14,500+ patients situated in Frampton Cotterell, South Gloucestershire. Our aim is to improve the lives and health of our growing community, by ensuring excellent patient care is delievered by a professional, highly motivated and respected health care team.

We hope you can take the time to browse our website where you will discover lots of information about us and the services we provide.

For information regarding Flu & Shingles vaccinations this year, please go to the 'Clinics & Services' tab and then onto 'Influenza/Shingles Vaccinations.

----------------------------------------------------------------------------------

Data Protection rules have been updated.  Please click on the link below for more information.

 Privacy Notice - How We Use Your Data

----------------------------------------------------------------------------------

Since the 15th January, we have been running a new appointment system.

Please click on the link below to view our poster on why we are changing:

Why are we changing the appointment system?

Please click on the link below to view our poster on what is changing:

What is changing?

Please click on the link below to view information on feedback:

Feedback

 

"Why does the receptionist need to ask what's wrong with me?"

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Reception staff are trained to ask certain questions in order that you receive:

  • The most appropriate medical care,
  • From the most appropriate health professional,
  • At the most appropriate time

Receptionists are asked to collect brief information from patients:

  • To help prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly

Thank you for your support.

 

For information regarding Flu & Shingles vaccinations this year, please go to the 'Clinics & Services' tab and then onto 'Influenza/Shingles Vaccinations.

Improved Access

We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends.  Here at Frome Valley Medical Centre, we are able to offer late evening telephone consultations with some of our GPs on selected days between Monday and Friday.  Speak to a member of the practice team to find out more.

 

Online Patient Access

Did you know that you can order prescriptions and make appointments online?

Just ask at Reception if you would like to be set up to do this, bringing photo ID (e.g. passport or driving licences) and proof of address from the last 3 months.  The process is quick and easy, allowing you to make repeat prescription requests and appointments even when the surgery is closed.

PFS Leaflet

Please click on the link below for more information:

Online Patient Access Information

Frome Valley Medical Centre is a research active organisation.

Please click on the document below to view a poster regarding this.

Research Organisation Poster

CQC

Frome Valley Medical Centre was inspected by CQC on Tuesday 7th August 2018 , and its care has been rated as Good. For full report, click on 'See Full Report' below

(Site updated 18/09/2018)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website