*Over 50s Flu Vaccination*
Please be aware that we have not yet received confirmation of when we will receive the flu vaccine for over 50s, so please do NOT contact the surgery. Please check the web site for further updates when we get them.
Flu Clinics Going Ahead as Planned and Unaffected by Lockdown
*Important Information - Changes to our Appointment Booking System*
With effect from 1 November 2020 Frome Valley Medical Centre will be operating an on-the day appointment system.
You now need to telephone the surgery on the day you require an appointment. There is no need to phone ahead to book routine appointments in advance. Our trained team of care navigators will guide you through a series of questions to ensure you are given access to the best person or service to support you.
We believe this system will be much more efficient and will allow you access to your GP on the day that you need to be seen. It will help reduce long waiting periods of time to see a GP and prevent appointments being booked just in case symptoms do not improve. In turn, this helps us reduce missed appointments from patients who fail to attend and ensure that all our appointments are used by patients who need them.
Don’t forget the many other resources available to you that may be better suited for your problem than a consultation with a GP:
- Over the counter medication
- Advice from local pharmacist
- Resources available on-line from the NHS website
- Phoning 111 and asking advice from that service
- Minor Injury Clinic
- Phoning 999 in any potential life threatening emergency
For queries that are not urgent or do not need to be directed to a GP you may want to use eConsultations – available on this website.
To aid patients needing a consultation, we politely ask all patients phoning with a general enquiry to do so after 11:00 a.m.
We believe this new system will be welcomed by the majority of our patients. However, in order to continually review and adapt this will be launched as a trial three month trial period. We would welcome all feedback, good or bad, regarding how you have found the system to work for you. Please email firstname.lastname@example.org or alternatively the Frome Valley Patient Participation Group on email@example.com.
Please see the News Section of this website or our Patient Information Leaflet for more information.
Updates (last edited Aug 21 2020)
The link below is for our eConsultation service. We are pleased to help patients as much as possible and deliver the best care, but we wanted to remind you that we are still a limited resource. We are still focusing on urgent and serious issues during the current pandemic. Thank you for your understanding, please not submit multiple eConsultations or list multiple problems in them it is most helpful for advice, and simple single issues.
Patient access and NHS app are also great ways to use our services, including online prescriptions and checking your results
FLU CLINIC UPDATE
The flu clinics will be run in a different way this year due to the Coronavirus pandemic. Please click on following link for more information:
Flu Clinics 2020 Information
🌈 PRESSURES AT THE SURGERY: How we can help you and you can help us
The surgery is open but we are under significant pressure and are focusing on the most urgent and serious health problems. Please use other services wherever possible such as online and the pharmacy. We are working hard behind the scenes to provide care and keep our patients safe and know how frustrating it is to have long waits on the phone or not being able to get an appointment, which we are sorry about. We try to manage shortages in service as much as possible but many are not in our control (e.g. limits to numbers of patients we can see due to coronavirus restrictions, NHS funding shortages, staff shortages and sickness) and so have to prioritise and can't run the same service as normal.
We are answering and managing calls as quickly as possible, but are having a very high amount through (on Monday 27th we had 500+ calls to reception, and the average is 300). If you think you might have a serious condition, or your wellbeing is seriously affected by the problem then do contact us- we are here to help. You can also use the eConsultation service on our homepage for non urgent but essential issues including fit notes.
Use our online services to access your prescriptions and results. Unfortunately appointments aren't able to be booked online again yet, as we have to check about coronavirus risk with every appointment. You can access these online services online through NHS App or Patient Access- please go to Online Services
Use other local services that may be able to help. Please follow this link for more details Support in South Gloucestershire
To ease the pressure on us here are some examples of calls that we would be grateful for you not to make if possible: Facemask advice, travel advice, work advice that can be gained through the Gov website or your employer, about flu clinics, if you have put in an econsult less than 48hours ago and not heard back, bike vouchers, general Covid questions available elsewhere, minor illness or injury that can be treated elsewhere such as the pharmacy
WHAT TO EXPECT AT/FROM THE SURGERY
Our receptionist will ask information so that they can help you best. They may direct you to a different service, and are trained around when this is appropriate. To protect patients and staff initial contact for all doctors appointments will be by phone. Please be aware that this may display as Private Number or Caller ID Withheld. Please make sure your phone is available for us to call. You may still be asked to attend after the call but please do not come unless asked to do so.
In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. We ask for the patient and only one essential carer or family member to attend the surgery wherever possible. If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings. The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.
FACEMASKS AND EXEMPTIONS
Please see the information below about Facemasks, when to wear them and who is exempt. You can download a card for your phone or to print here. The surgery is not able to provide anything more than is available here so please do not call about Facemask exemption certificates
GENERAL CORONAVIRUS ADVICE
If you have a respiratory infection, cough, fever, loss of taste or smell or any other flu-like symptoms or you think you may be suffering from the coronavirus do not leave your home. Attending the surgery will only risk further spread of the virus. This also applies for pharmacies, walk in centres, hospitals etc.
If you are in the high-risk group and need to be taking shielding precautions, you should now have received a letter from the Government. Please contact the council on 01454 864040 for support.
If you are not in the high-risk group, all South Gloucestershire residents can get social support by contacting Southern Brooks Community Partnerships on 07773 209943 (8am to 8pm 7 days a week) or email firstname.lastname@example.org. This could be for advice, wellbeing support, practical help with things like shopping or collecting prescriptions.
The advice on self-isolation is available at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ and is changing regularly.
In other news Frome Valley Surgery will now be offering NHS Hearing checks.
If interested in booking a hearing check please get in contact with our reception team,
and if you are looking for more information follow the link below :
NHS Hearing Checks
Since early 2018 we have been running a new appointment system
We have worked towards a system that allows patients to access the right service at the right time, thank you for your support with the changes!
Why are we changing the appointment system?
Please click on the link below to view our poster on what is changing:
What is changing?
Please click on the link below to view information on feedback:
"Why does the receptionist need to ask what's wrong with me?"
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order that you receive:
- The most appropriate medical care,
- From the most appropriate health professional,
- At the most appropriate time
Receptionists are asked to collect brief information from patients:
- To help prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules
- Any information given by you is treated strictly confidentially
- The Practice would take any breach of confidentiality very seriously and deal with accordingly
FVMC Newsletter Summer 2018
Some elements of your medical record are available to other services via Connecting Care.
Click on the link below for further information:
Did you know that every patient has a named GP?
Frome Valley Medical Centre is required to allocate all of our patients a Named GP for medical record purposes.
Patients can be rest assured that they are still welcome to book with any GP for a consultation.
If you would like to know who your named GP is, please feel free to ask a member of our Reception team.
(Site updated 25/11/2020)