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Updates (last edited June 2nd 2021) 

*As of 31st May 2021, 64% of Frome Valley patients have had at least one COVID 19 vaccination and 48% have had two!*

*Dissent from secondary use of GP patient identifiable data*

For more information about this, please see: 

General Practice Data for Planning and Research (GPDPR) - NHS Digital

*COVID 19 Vaccination Programme*

Please contact the surgery if you had your 1st COVID-19 vaccination on or before March 30th 2021 and have not been contacted to book your 2nd vaccination.  If you had your 1st COVID-19 vaccination after this date we will contact you when your 2nd is due.

As of Monday 31st May 2021, 64% of our patients have had at least one vaccination and 48% have had two. If you are in Groups 2 - 11 and have not been contacted by the surgery or by NHS England inviting you to a central vaccination hub, please do contact us. GP practice staff do not decide when you receive the vaccine - please treat our staff with courtesy and respect. For information regarding Groups, please see FAQs Covid Vaccine for more information about groups.

*In line with other Practices, we are now only accepting phone calls between 8:00 - 11:30 for on the day appointments.*

For any other queries, please ring after 11:30. Our phone lines are exceedingly busy at the moment.  Please only ring the surgery about COVID vaccinations if you have received a letter or txt from us requesting you contact us or are part of the groups stated above.  For general COVID-19 queries please see the government website

PARKING for COVID Vaccinaion clinics at Frome Valley Medical Centre

Due to limited space, the car park at the surgery is only for patients who have difficulty walking.  Please park at Crossbow House, School Road, Frampton Cotterell BS36 2DB and walk from there to the surgery.

Greener Practice

At Frome Valley Medical Centre we recognise the impact of all areas of our work on the health of our planet, as well as on our patients. We are pleased to announce we have signed up to the Green Impact For Health Toolkit, which will help us move our practice into being more environmentally friendly, reducing our carbon emissions and plastic waste, helping us to care better for both people and the planet at the same time. For more information about why this is important please read this: Why Greener Practice? — Greener Practice

Greener PracticeGreenimpact

We are working with Yate practices to roll out our Covid-19 Vaccination programme. We are committed to getting this to our most at risk patients as soon as possible. Patients will be contacted directly as soon as there is an appointment available for them. Please see the leaflets below:

Please see these FAQs: FAQs Covid Vaccine

Information for Older Adults about Covid Vaccine

Why am I having to wait for my Covid vaccination?

Priority order

We have been advised to strictly stick to the priority list given by the Goverment. Age is the biggest risk for serious disease from Covid and so priority is our oldest patients and those that provide healthcare for them.

We are working hard to organise vaccinations, and we are open for important non-covid healthcare matters. Our ability to answer individual questions about Covid guidelines/ work/ general vaccination questions is very limited so please do not call in about this if information can be found elsewhere such as the Goverment Website.

Please follow this link for more information if you are awaiting a routine planned operation or procedure:

Please follow this link to help monitor the safety of the AstraZeneca COVID-19 Vaccine: DSRU AZ COVID Study

GermDefence - Advice to help protect your home from COVID-19

During the next week you will receive a txt with the link below to follow for advice to make you less likely to catch the virus or for the illness to be likely to be less severe if you do become ill.

Please go to the Researches tab in Appointments for details of trials you can assist in.

*Important Information - Changes to our Appointment System*

With effect from 1 November 2020 Frome Valley Medical Centre will be operating an on-the day appointment system.  

You now need to telephone the surgery on the day you require an appointment.  There is no need to phone ahead to book routine appointments in advance.   Our trained team of care navigators will guide you through a series of questions to ensure you are given access to the best person or service to support you.    

We believe this system will be much more efficient and will allow you access to your GP on the day that you need to be seen.   It will help reduce long waiting periods of time to see a GP and prevent appointments being booked just in case symptoms do not improve.  In turn, this helps us reduce missed appointments from patients who fail to attend and ensure that all our appointments are used by patients who need them. 

Don’t forget the many other resources available to you that may be better suited for your problem than a consultation with a GP:

  • Over the counter medication
  • Advice from local pharmacist
  • Resources available on-line from the NHS website
  • Phoning 111 and asking advice from that service
  • Minor Injury Clinic
  • Phoning 999 in any potential life threatening emergency

Please get advice from your local pharmacy for conditions including:

  • Bites/Stings
  • Colds/Congestion
  • Ear/Eye
  • Gastric/bowel
  • Mouth/throat pain
  • Skin problems

For queries that are not urgent or do not need to be directed to a GP you may want to use eConsultations – available on this website.  

To aid patients needing a consultation, we politely ask all patients phoning with a general enquiry to do so after 11:00 a.m.   

We believe this new system will be welcomed by the majority of our patients.  However, in order to continually review and adapt this will be launched as a trial three month trial period.  We would welcome all feedback, good or bad, regarding how you have found the system to work for you.   Please email or alternatively the Frome Valley Patient Participation Group on  

Please see Signposting Letter to Patients to help answer your questions.

Please see Care Navigators Role for information about how you will be navigated to the most appropriate care.

Please see Clinician Consulting Days to find out which days your GP/ANP is at the surgery.

Please see our Patient Information Leaflet for more information.

Are you interested in monitoring your blood pressure at home - please see updates below? Please see the main page for econsultation updates

๐ŸŒˆ PRESSURES AT THE SURGERY: How we can help you and you can help us

The surgery is open but we are under significant pressure and are focusing on the most urgent and serious health problems. Please use other services wherever possible such as online and the pharmacy. We are working hard behind the scenes to provide care and keep our patients safe and know how frustrating it is to have long waits on the phone or not being able to get an appointment, which we are sorry about. We try to manage shortages in service as much as possible but many are not in our control (e.g. limits to numbers of patients we can see due to coronavirus restrictions, NHS funding shortages, staff shortages and sickness) and so have to prioritise and can't run the same service as normal.

We are answering and managing calls as quickly as possible, but are having a very high amount through (on Monday 27th we had 500+ calls to reception, and the average is 300). If you think you might have a serious condition, or your wellbeing is seriously affected by the problem then do contact us- we are here to help. You can also use the eConsultation service on our homepage for non urgent but essential issues including fit notes.

Please Do:

Use our online services to access your prescriptions and results. Unfortunately appointments aren't able to be booked online again yet, as we have to check about coronavirus risk with every appointment. You can access these online services online through NHS App or Patient Access- please go to Online Services 

Use other local services that may be able to help. Please follow this link for more details Support in South Gloucestershire

Please Don't

To ease the pressure on us here are some examples of calls that we would be grateful for you not to make if possible: Facemask advice, travel advice, work advice that can be gained through the Gov website or your employer, about flu clinics, if you have put in an econsult less than 48hours ago and not heard back, bike vouchers, general Covid questions available elsewhere, minor illness or injury that can be treated elsewhere such as the pharmacy


Our receptionist will ask information so that they can help you best. They may direct you to a different service, and are trained around when this is appropriate. To protect patients and staff initial contact for all doctors appointments will be by phone.  Please be aware that this may display as Private Number or Caller ID Withheld. Please make sure your phone is available for us to call.  You may still be asked to attend after the call but please do not come unless asked to do so. 

In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. We ask for the patient and only one essential carer or family member to attend the surgery wherever possible. If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings. The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.


Please see the information below about Facemasks, when to wear them and who is exempt. You can download a card for your phone or to print here. The surgery is not able to provide anything more than is available here so please do not call about Facemask exemption certificates


Our waiting room blood pressure machine has been out of action due to Covid19. Many patients are monitoring their blood pressure at home. This is safe and easy to do, in fact gives the most accurate readings as they are done in your usual environment. We would strongly encourage this and if you are asked for your blood pressure to be done you can submit the results to us online via econsults, or by replying to the text message we may have sent you

Here is a great guide on how to check your BP at home:

Here is a form you can use to fill in your BPs to record and calculate your average BP result 

Blood pressure monitoring sheet


Connecting Care

Some elements of your medical record are available to other services via Connecting Care. 

Click on the link below for further information:


Did you know that every patient has a named GP?

Frome Valley Medical Centre is required to allocate all of our patients a Named GP for medical record purposes.

Patients can be rest assured that they are still welcome to book with any GP for a consultation.

If you would like to know who your named GP is, please feel free to ask a member of our Reception team.


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