Appointments

To book an appointment, telephone the practice on 01454 772 153 between 08:00 to 18:30 Monday to Friday. You can also book and cancel online via the link below after registering for the service.

 

Routine GP Appointments

diary_appointmentFor all on-going and non-urgent problems, usually with the doctor of your choice. Please try to see the same doctor for an on-going health problem. Under our contract with the NHS, the time allocated to a GP appointment is ten minutes. We would ask that you normally limit yourself to one problem per appointment and that you are not offended if we ask you to book a further appointment to deal with other issues or to progress a complex issue. This will help the GPs keep to time and so prevent those patients to be seen after you from needing to wait for a long time.

Urgent/Same Day GP Appointments

If you require an urgent appointment, our receptionists will ask about your needs, and either book you straight into the most suitable appointment with a GP/other medical professional, or direct you to alternate services if appropriate. The doctor of your choice cannot be guaranteed. Appointments should deal with just one urgent problem. Please call before 10:30 if possible.

Emergency Calls

These will take priority. Please tell the receptionist that you consider the problem to be an emergency so that the duty doctor can be informed. Occasionally it may be more appropriate for you to ring 999 for an ambulance directly (e.g. severe chest pains) and this may be advised.

Online Patient Access

To get started...

  • Tell a member of staff at Reception you would like to start using the online service.
  • You will be required to fill out a short form and sign to confirm you agree with the information on the form.
  • Show 2 forms of ID to check and confirm who you are: 1x Photo ID and 1x Proof of address dated within the last 3 months.
  • A letter will be printed off with your unique username and password for you to log in and start using online services.

For more information about our online services, feel free to take a leaflet from reception or click the link below.

Patient Access online Information

Please note that when you are booking a GP appointment online, you are only able to book a 10 minute routine consultation.  For specialist appointments with a GP such as Coil fittings, Implant fittings or Minor Surgery, you will have to phone the surgery and speak to a receptionist.

Improved Access

We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends.

Please ask a member of the practice team to find out more.

Chaperones

If you wish to have a chaperone present during an examination, let us know in advance and we will be happy to provide one.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Telephone Advice

If you feel that your problem could be dealt with over the telephone rather than by attending the surgery you may request a telephone call from a doctor or nurse.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can do this by phoning 01454 772153, going online or cancelling via text.

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