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Updates (last edited Aug 21 2020)

The link below is for our eConsultation service. We are pleased to help patients as much as possible and deliver the best care, but we wanted to remind you that we are still a limited resource. We are still focusing on urgent and serious issues during the current pandemic. Thank you for your understanding, please not submit multiple eConsultations or list multiple problems in them it is most helpful for advice, and simple single issues. 

Patient access and NHS app are also great ways to use our services, including online prescriptions and checking your results

eConsult

FLU CLINIC UPDATE

The flu clinics will be run in a different way this year due to the Coronavirus pandemic.  Please click on following link for more information Flu Clinic 2020 Information


๐ŸŒˆ PRESSURES AT THE SURGERY: How we can help you and you can help us

The surgery is open but we are under significant pressure and are focusing on the most urgent and serious health problems. Please use other services wherever possible such as online and the pharmacy. We are working hard behind the scenes to provide care and keep our patients safe and know how frustrating it is to have long waits on the phone or not being able to get an appointment, which we are sorry about. We try to manage shortages in service as much as possible but many are not in our control (e.g. limits to numbers of patients we can see due to coronavirus restrictions, NHS funding shortages, staff shortages and sickness) and so have to prioritise and can't run the same service as normal.

We are answering and managing calls as quickly as possible, but are having a very high amount through (on Monday 27th we had 500+ calls to reception, and the average is 300). If you think you might have a serious condition, or your wellbeing is seriously affected by the problem then do contact us- we are here to help. You can also use the eConsultation service on our homepage for non urgent but essential issues including fit notes.

Please Do:

Use our online services to access your prescriptions and results. Unfortunately appointments aren't able to be booked online again yet, as we have to check about coronavirus risk with every appointment. You can access these online services online through NHS App or Patient Access- please go to Online Services 

Use other local services that may be able to help. Please follow this link for more details Support in South Gloucestershire

Please Don't

To ease the pressure on us here are some examples of calls that we would be grateful for you not to make if possible: Facemask advice, travel advice, work advice that can be gained through the Gov website or your employer, about flu clinics, if you have put in an econsult less than 48hours ago and not heard back, bike vouchers, general Covid questions available elsewhere, minor illness or injury that can be treated elsewhere such as the pharmacy



WHAT TO EXPECT AT/FROM THE SURGERY

Our receptionist will ask information so that they can help you best. They may direct you to a different service, and are trained around when this is appropriate. To protect patients and staff initial contact for all doctors appointments will be by phone.  Please be aware that this may display as Private Number or Caller ID Withheld. Please make sure your phone is available for us to call.  You may still be asked to attend after the call but please do not come unless asked to do so. 

In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. We ask for the patient and only one essential carer or family member to attend the surgery wherever possible. If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings. The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.


FACEMASKS AND EXEMPTIONS

Please see the information below about Facemasks, when to wear them and who is exempt. You can download a card for your phone or to print here. The surgery is not able to provide anything more than is available here so please do not call about Facemask exemption certificates

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own


GENERAL CORONAVIRUS ADVICE

If you have a respiratory infection, cough, fever, loss of taste or smell or any other flu-like symptoms or you think you may be suffering from the coronavirus do not leave your home. Attending the surgery will only risk further spread of the virus. This also applies for pharmacies, walk in centres, hospitals etc.

If you are in the high-risk group and need to be taking shielding precautions, you should now have received a letter from the Government.  Please contact the council on 01454 864040 for support.

If you are not in the high-risk group, all South Gloucestershire residents can get social support by contacting Southern Brooks Community Partnerships on 07773 209943 (8am to 8pm 7 days a week) or email communitysupport@southernbrooks.org.uk. This could be for advice, wellbeing support, practical help with things like shopping or collecting prescriptions.

The advice on self-isolation is available at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ and is changing regularly.

 


In other news Frome Valley Surgery will now be offering NHS Hearing checks. 

 

If interested in booking a hearing check please get in contact with our reception team,

and if you are looking for more information follow the link below :

NHS Hearing Checks

 

 

 

Since early 2018 we have been running a new appointment system

We have worked towards a system that allows patients to access the right service at the right time, thank you for your support with the changes! 

Why are we changing the appointment system? 

Please click on the link below to view our poster on what is changing:

What is changing?

Please click on the link below to view information on feedback:

Feedback 

"Why does the receptionist need to ask what's wrong with me?"

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Reception staff are trained to ask certain questions in order that you receive:

  • The most appropriate medical care,
  • From the most appropriate health professional,
  • At the most appropriate time

Receptionists are asked to collect brief information from patients:

  • To help prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly 

 

FVMC Newsletter Summer 2018

 

Connecting Care

Some elements of your medical record are available to other services via Connecting Care. 

Click on the link below for further information:

https://www.connectingcarebnssg.co.uk

 

Did you know that every patient has a named GP?

Frome Valley Medical Centre is required to allocate all of our patients a Named GP for medical record purposes.

Patients can be rest assured that they are still welcome to book with any GP for a consultation.

If you would like to know who your named GP is, please feel free to ask a member of our Reception team.

 

(Site updated 22/09/2020)
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