Important information about our new Appointment System

We are aware that patients have struggled to get through on the phone to request a clinical appointment and to improve the situation we have now introduced an online consultation service. Instead of phoning the surgery, please make an online request via this website. On the Home page click on the top left hand blue box and follow the steps to make your request.

Your request will be navigated to the most appropriate service. This may not necessarily be with a GP at the surgery, it may be to our local pharmacist, for example, who will be able to consult with you on your condition. You will receive a txt or phone call informing you of the next steps following your request.

If the most appropriate step is that you see one of our clinicians in the surgery, this may be a phone consultation or it may be a face to face appointment depending on the problem.

Please be aware that the Practice is working at maximum capacity because of our patient demand and therefore we are dealing with all requests based on clinical need.

We understand this may be frustrating for you but please do not take your frustrations out on our staff. This will be dealt with very seriously under our zero tolerance policy.

For more information, please read this document: ACCESS DOCUMENT APRL 2023.docx


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