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eConsult

Welcome!

Frome Valley Medical Centre is a large practice with 15,000 patients in Frampton Cotterell, South Gloucestershire.

Our aim is to improve the wellbeing of our growing community, ensuring excellent patient care is delivered by a professional, motivated and respectful team.

We hope you can take the time to browse our website where you will discover lots of information about us and the services we provide.

* The Coronavirus (COVID-19) *

    * IMPORTANT UPDATE*

Frome Valley Medical Centre is open for urgent medical problems - don't wait until after lockdown if the issue is urgent or potentially serious. To protect patients and staff initial contact for all doctors appointments will be by phone.  Please be aware that this may display as Private Number or Caller ID Withheld. Please make sure your phone is available.  You may still be asked to attend after the call but please do not come unless asked to do so. 

As part of our ‘Covid Secure’ assessment we require all patients to wear face coverings when attending the surgery, as it may be difficult to maintain effective social distancing separation within the surgery and pharmacy premises. In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. If you attend the surgery for a non-urgent problem, you may not be able to be seen at the time of your appointment unless you are wearing an appropriate face covering. If your problem is considered urgent and you do not have your own face covering, you may be required to wear a cloth face covering supplied by the surgery before being seen.

We ask for the patient and only one essential carer or family member to attend the surgery wherever possible. If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings.

The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.

If you have a respiratory infection, cough, fever, loss of taste or smell or any other flu-like symptoms or you think you may be suffering from the coronavirus do not leave your home. Attending the surgery will only risk further spread of the virus. This also applies for pharmacies, walk in centres, hospitals etc.

Remain at home and see www.nhs.uk/conditions/coronavirus-covid-19 for more up to date information.

UPDATE FOR SHIELDED PATIENTS - You will soon be receiving a letter from the government detailing their latest advice.  For more information, please see  Shielded Patients Government Advice

If you are in the high-risk group and need to be taking shielding precautions, you should now have received a letter from the Government.  Please contact the council on 01454 864040 for support.

If you are not in the high-risk group, all South Gloucestershire residents can get social support by contacting Southern Brooks Community Partnerships on 07773 209943 (8am to 8pm 7 days a week) or email communitysupport@southernbrooks.org.uk. This could be for advice, wellbeing support, practical help with things like shopping or collecting prescriptions.

The advice on self-isolation is available at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ and is changing regularly.



πŸ’»    Online Patient Access   πŸ’»

Did you know that you can order prescriptions, check your results and make appointments online?

Just ask at Reception if you would like to be set up to do this, bringing photo ID (e.g. passport or driving licences) and proof of address from the last 3 months.  The process is quick and easy, allowing you to make repeat prescription requests and appointments even when the surgery is closed.

Checking your results after 7 days online is quick and easy, saving you and us time

https://www.patientaccess.com/

Please click on the link below for more information: 

Online Patient Access Information

 


πŸ“±    Personalised texts: a new service!    πŸ“±

Good news- we can now use a system called AccuRx to text patients. We hope this will really help you. We can send out personalised messages for a large number of things such as invites for appointments, information leaflets, notes about your results.

Patients often find this is the most convenient form of contact, so we will be using it as standard from now on in our communications unless you tell us otherwise!

You can opt out of this easily by contacting us, and if you have a mobile number registered at the surgery you should have already received a text giving you this option. We won’t provide sensitive information, but it may be personal, similar to what might be in a letter. We would recommend thinking about whether you have a shared mobile phone registered with us, and keep your number updated regularly.

12-16 year olds are a group of patients we need to think a bit more carefully about, and for data protection and to protect them we will need to remove their numbers and online access until they give us consent. We will update patients about this soon

 


Since early 2018 we have been running a new appointment system

We have worked towards a system that allows patients to access the right service at the right time, thank you for your support with the changes!

Why are we changing the appointment system? 

Please click on the link below to view our poster on what is changing:

What is changing?

Please click on the link below to view information on feedback:

Feedback 

Please see latest news for more information

 


 For information regarding Flu & Shingles vaccinations this year, please go to the 'Clinics & Services' tab and then onto 'Influenza/Shingles Vaccinations.


How we protect your data

Data Protection rules have been updated.  Please click on the link below for more information

 Privacy notice - How we use your data


Research

Frome Valley Medical Centre is a research active organisation. Please click on the document below to view a poster regarding this.

Research Organisation Poster


CQC inspection 2018

Frome Valley Medical Centre was inspected by CQC on Tuesday 7th August 2018 , and its care has been rated as Good. For full report, click on 'See Full Report' below

 https://www.cqc.org.uk/location/1-583065605


Duty of Candour

We all share a common purpose as partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for people using care services. Promoting improvement is at the heart of what we do. We know that we deliver exceptional care on a daily basis but sometimes things go wrong and it’s how we deal with these incidents that is important.

If you require further Information concerning our Duty of Candour procedures please contact the practice.

We have spent time setting up a system that will help patients access the services they need at the right time. Thank you for your support and understanding with our new processes

 

(Site updated 08/07/2020)
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