As well as our team of clinicians, we have a large team of other staff at Frome Valley Medical Centre.
We have a team of receptionists who have an important role dealing with our patients every day. Led by our Reception Manager, Sheila Guest and our Reception Supervisor, Laura Chapman, the team deal with telephone enquiries and with people at the front desk. The queries are very varied, and aren’t just about booking appointments. In addition to this, the team also process repeat prescriptions; on average 450-500 a day. The reception team are also responsible for scanning incoming post regarding patients onto our computer system for our doctors to view and action.
As well as the more front facing reception role, we also have a large team working behind the scenes completing many other tasks that are required within a busy GP practice.