Practice Management

Mandy Gurr (f)

Practice ManagerMG

 

Wendy Bigwood (f)

Operations Manager WB

Administration

Frome Valley Medical Centre have a big team of administrative staff who cover a wide variety of roles that involve registering new patients, booking transport and arranging referrals, summarising and coding medical records, preparing insurance claims, IT support for the practice, arranging Clinical staff rotas and ordering supplies.

Jane Ferris

Practice Secretary/Admin SupervisorJF

Jane Rumble

Practice Secretary/Workflow Supervisorjane rumble

Claire Shine

IT ManagerCS

Fiona Goodchild

Practice Secretary

Alison Baker

Practice Administrator

Georgia Pugh

Practice Administrator 

Ricky Thirunamam

IT Support Administrator 

Debbie Williams

Clinical Support Administrator

Kathryn Mills

Clinical Support Administrator

Megan Hopkins

Clinical Support Administrator

Laura Skidmore

Clinical Support Administrator

Reception

As well as our team of clinicians, we have a large team of other staff at Frome Valley Medical Centre.

We have a team of receptionists who have an important role dealing with our patients every day. Led by our Reception Manager, Sheila Guest and our Reception Supervisor, Laura Chapman, the team deal with telephone enquiries and with people at the front desk. The queries are very varied, and aren’t just about booking appointments. In addition to this, the team also process repeat prescriptions; on average 450-500 a day. The reception team are also responsible for scanning incoming post regarding patients onto our computer system for our doctors to view and action.

As well as the more front facing reception role, we also have a large team working behind the scenes completing many other tasks that are required within a busy GP practice.

Sheila Guest

Reception Manager

Laura Chapman

Reception SupervisorLC

Julie Harris

Receptionist

Karen Bird

Receptionist

Katie Matthews

Receptionist

Nicola Lloyd

Receptionist

Samantha Sarginson

Receptionist

Sarah Hayden-Jones

Receptionist

Tia-Rose Wynne

Receptionist

Allison Slocombe

Receptionist

Jane Barnett

Receptionist

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website